Lumina Tote Privacy Policy

Effective Date: [October 15, 2025]

Lumina Tote (hereinafter referred to as "we", "us", or "our") and all users (hereinafter referred to as "you") of our official website [website URL], including all online shopping, browsing, and service-related activities on the site.

This Privacy Policy outlines how we collect, use, store, protect, and share your personal information when you access and use our website and the products/services we offer (including men’s and women’s bags, accessories, and related after-sales services). We are committed to complying with applicable data protection and privacy laws and regulations, and to safeguarding the confidentiality and security of your personal information. By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agreed to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We only collect personal information that is necessary to provide you with our products and services, and we obtain such information through fair and legitimate means. The information we collect is divided into the following categories:

1.1 Personally Identifiable Information

We may collect your personally identifiable information when you create an account, place an order, subscribe to our newsletter, contact our customer service, or participate in our promotional activities, including but not limited to:

• Basic personal details: your name, gender, contact phone number, email address, shipping address, billing address, and zip code.
• Account information: your self-set username, password, and account security verification information.
• Payment information: payment card details (card number, expiration date), billing name, and other payment-related information (we do not store full payment card information directly; it is processed by authorized third-party payment service providers).
• Order information: your order history, purchased products, order quantity, delivery preferences, and after-sales service records.

1.2 Non-Personally Identifiable Information

When you browse or use our website, we may automatically collect non-personally identifiable information about your usage behavior and device, which cannot be used to identify your personal identity independently, including but not limited to:

• Device information: your device model, operating system version, IP address, browser type, screen resolution, and unique device identifiers.
• Browsing and usage data: the pages you visit on our website, the time and duration of your visit, the products you view or add to your cart, your click-through behavior, and the source of your access to our website.
• Location information (optional): approximate geographic location data based on your IP address (you may disable location services on your device to prevent such collection).

2. How We Use Your Personal Information

We use the collected personal information only for the purposes stated in this Privacy Policy and for providing you with high-quality products and services, including but not limited to:

• Process and fulfill your orders: verify your order information, arrange product delivery, process payment transactions, and send order confirmation and shipping status notifications.
• Provide customer service and after-sales support: respond to your inquiries, complaints, and requests, process product returns/exchanges and warranty services, and follow up on your service experience.
• Manage your account: maintain the normal operation of your account, verify your identity for account security, and provide account-related personalized services.
• Improve our website and products: analyze user browsing and usage behavior, optimize website design, functional layout, and product selection, and develop new products and services that meet user needs.
• Send marketing and promotional information (with your consent): if you have subscribed to our newsletter or agreed to receive promotional information, we may send you updates on new products, exclusive discounts, promotional activities, and brand news via email, SMS, or other contact methods. You may unsubscribe from such information at any time through the unsubscribe link in the message or by contacting our customer service.
• Ensure website and transaction security: detect and prevent fraudulent, illegal, or unauthorized activities on the website, protect the legitimate rights and interests of us and our users, and comply with legal and regulatory requirements.
• Comply with legal obligations: respond to requests from government agencies, judicial authorities, and other relevant institutions in accordance with applicable laws, regulations, and legal procedures.

3. Information Sharing and Disclosure

We will not sell, rent, or lease your personal identifiable information to any third party for commercial purposes without your explicit consent. We may share your personal information with third parties only in the following limited circumstances, and we will require such third parties to comply with strict confidentiality obligations and data protection requirements:

• Authorized service providers: we may share necessary information with third-party service providers who assist us in operating the website, providing products and services, including payment processors, logistics and delivery companies, email service providers, and customer service outsourcing partners. These third parties are only authorized to use your information to perform the services they are contracted for and may not use it for any other purpose.
• Legal and regulatory requirements: we may disclose your personal information if required to do so by applicable laws, regulations, legal procedures, or government or judicial authorities’ mandatory requests; or to protect our legitimate rights and interests, property, and safety, as well as the safety of our users and the public.
• Business transfers: in the event of a merger, acquisition, asset sale, or other business transfer of our brand or company, your personal information may be transferred as part of the business assets. We will notify you of any such transfer and require the transferee to comply with this Privacy Policy.
• With your explicit consent: we will share your personal information with third parties only when we have obtained your prior written or electronic explicit consent.

4. Protection of Your Personal Information

We take reasonable and industry-standard technical and organizational security measures to protect your personal information from unauthorized access, collection, use, disclosure, alteration, loss, or destruction, including but not limited to:

• Technical security measures: use encryption technologies (such as SSL/TLS) to protect the transmission of personal and payment information on the website; store personal information in secure servers with restricted access; and regularly update and patch website security systems to prevent cyberattacks.
• Organizational security measures: limit the access of our employees and authorized service providers to your personal information to only those who need the information to perform their job duties; conduct regular privacy and data security training for employees; and establish internal confidentiality and security policies.

Please note that no data transmission or storage system is completely secure. While we take all reasonable measures to protect your personal information, we cannot guarantee the absolute security of your information transmitted through the internet or stored on our servers. You are responsible for keeping your account username and password confidential, and you should log out of your account after using the website, especially when using a public or shared device.

5. Your Rights Regarding Your Personal Information

In accordance with applicable data protection laws and regulations, you have the following rights regarding your personal information collected by us, and we will respond to your reasonable requests in a timely manner:

• Right to access: you may request to access the personal information we have collected and stored about you.
• Right to correction: you may request to correct inaccurate or incomplete personal information about you.
• Right to deletion: you may request to delete your personal information in cases where the information is no longer necessary for the purposes we collected it, you withdraw your consent, or our collection/use of the information violates applicable laws or this Privacy Policy.
• Right to withdraw consent: you may withdraw your consent to our collection and use of your personal information at any time (withdrawing consent will not affect the validity of the information collection and use conducted based on your prior consent).
• Right to data portability: you may request to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, or request to transfer such information to another data controller (where applicable by law).
• Right to close your account: you may request to close your user account on our website, and we will delete or anonymize your personal information associated with the account (except as required by law to retain the information).

To exercise the above rights, you may contact us through the contact information provided in Section 9 of this Privacy Policy. We may verify your identity to ensure the security of your personal information before processing your request, and we will respond to your request within the time limit required by applicable law.

6. Cookies and Similar Technologies

Our website uses Cookies and similar technologies (such as web beacons and pixel tags) to enhance your browsing experience, analyze website usage data, and provide personalized content and services. Cookies are small text files stored on your device by your browser when you visit a website, which can record your browsing preferences and behavior on the website.

6.1 Types of Cookies We Use

• Necessary Cookies: these cookies are essential for the normal operation of our website and enable you to use basic functions (such as adding products to the cart, completing the checkout process, and accessing secure areas of the website). Disabling necessary cookies will affect the functionality of the website.
• Analytical/Performance Cookies: these cookies collect information about how users use the website (such as the number of visitors, the pages visited, and the source of traffic) to analyze website performance, optimize website design, and improve user experience. The information collected is aggregated and anonymized and cannot identify individual users.
• Marketing/Targeting Cookies: these cookies are used to track your browsing behavior on the website and other websites to send you personalized advertising and promotional content that matches your interests (only if you have given your consent).

6.2 Management of Cookies

You may manage or disable cookies through your browser settings (such as Chrome, Firefox, Safari, or Edge). Each browser has different cookie management options, and you may refer to the browser’s help documentation for specific steps. Please note that disabling some or all cookies may affect the functionality and personalized services of our website.

7. Children’s Privacy

Our website and products/services are not intended for children under the age of 13 (or the minimum age required by applicable local law), and we do not knowingly collect personal information from children under that age. If we discover that we have collected personal information from a child without the consent of a parent or legal guardian, we will delete such information from our servers immediately. If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us to request the deletion of such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data collection and use practices, legal and regulatory requirements, or website functionality. Any changes to the Privacy Policy will be posted on this page with an updated effective date, and we will notify you of any material changes through a prominent notice on our website homepage, email, or other appropriate methods (where required by law).

Your continued access to or use of our website after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, your personal information, or our data protection practices, please contact us through the following channels:

• Email: haleymichellehadden@gmail.com